Head of Operations - Web

At ICL Digital, we’re more than a web agency—we’re a trusted partner for ambitious brands looking to make a lasting mark online. Based in Richmond upon Thames, we design and build high‑impact websites, develop bespoke CRM systems, and provide hands‑on support in hosting, cybersecurity, and data‑driven marketing. Our work spans SEO, PPC, and social media campaigns, empowering B2B and B2C clients around the world to unlock their digital potential.

The Opportunity

We’re looking for an experienced and motivated Head of our Web Operations to take the lead in our Web Division. In this senior role, you’ll be the operational counterpart to our CTO—translating strategy into action, driving delivery excellence, and shaping the systems that help our team thrive every day.

📌 What You’ll Do

• Take ownership of web operations, ensuring projects, resources, budgets, and timelines are managed efficiently.

• Work hand‑in‑hand with the CTO to implement scalable strategies and solutions.

• Refine and champion our in‑house “Magic Process” to deliver consistently strong results.

• Lead, coach, and inspire a multidisciplinary team spanning development, design, marketing, and support.

• Monitor performance metrics, uphold quality standards, and drive ongoing improvements.

• Build a culture of collaboration, accountability, and high performance.

• Identify operational insights that support growth and highlight opportunities to add value for our clients.

What You’ll Bring

• Proven experience in digital operations or delivery management, ideally within an agency or fast‑moving tech environment.

• A solid grasp of web platforms and frameworks (e.g., WordPress, Laravel).

• Confident leadership skills and the ability to engage with clients and stakeholders effectively.

• Comfortable working in a dynamic, client‑facing setting.

• A results‑driven approach and a sharp commercial mindset.

What We Offer

• A competitive salary, reflecting your expertise and experience.

• A hybrid working pattern: two days per week at our Richmond office, with flexible remote options.

• Location requirement: within one hour’s travel of Richmond upon Thames.

• A flat, open culture where your voice and ideas matter.

• Regular interaction with senior leadership and opportunities to influence direction.

• Space to grow, learn, and take on more responsibility as we scale.

Ready to shape the future of our web operations?
We’d love to hear from you—apply now and help us build digital experiences that truly stand out.

• 5–7+ years in a senior operations, delivery, or project leadership role — experience in a digital agency is a bonus, but not a strict requirement.

• Proven ability to lead multidisciplinary teams and oversee complex web projects, ensuring they’re delivered on time and within scope.

• Comfortable guiding distributed or hybrid teams spread across different locations.

• Strong leadership skills with a collaborative, supportive, and empowering approach.

• Exceptional communication abilities, with confidence in managing stakeholders and building lasting client relationships.

• Skilled at translating technical details into clear, accessible language for non‑technical audiences.

• Experienced in developing and optimising scalable systems, workflows, and internal processes.

• Analytical and proactive, with a solutions‑focused mindset when facing challenges.

• Confident in using KPIs and data insights to drive performance improvements and operational efficiency.