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    Senior IT Support Manager with Field Engineering Leadership Experience

    • On-site, Remote
      • Aldershot, Hampshire, United Kingdom
      • Alton, Hampshire, United Kingdom
      • Amersham, Buckinghamshire, United Kingdom
      • Ascot, West Berkshire, United Kingdom
      • Bagshot, Surrey, United Kingdom
      • Barnet, Barnet, United Kingdom
      • Basingstoke, Hampshire, United Kingdom
      • Bexley, Bexley, United Kingdom
      • Bordon, Hampshire, United Kingdom
      • Bracknell Forest, Bracknell Forest, United Kingdom
      • Bromley, Bromley, United Kingdom
      • Camberley , Surrey, United Kingdom
      • Camden, Camden, United Kingdom
      • Caterham, Surrey, United Kingdom
      • Chelsea, Kensington and Chelsea, United Kingdom
      • Chertsey, Surrey, United Kingdom
      • Cobham, Surrey, United Kingdom
      • Crawley, West Sussex, United Kingdom
      • Croydon, Croydon, United Kingdom
      • Dagenham, Barking and Dagenham, United Kingdom
      • Dorking, Surrey, United Kingdom
      • Ealing, Ealing, United Kingdom
      • Enfield, Enfield, United Kingdom
      • Epsom, Surrey, United Kingdom
      • Farnborough, Hampshire, United Kingdom
      • Farnham, Surrey, United Kingdom
      • Fleet, Hampshire, United Kingdom
      • Frimley, Surrey, United Kingdom
      • Fulham, Hammersmith and Fulham, United Kingdom
      • Gerrards Cross, Buckinghamshire, United Kingdom
      • Godalming, Surrey, United Kingdom
      • Greenwich, Greenwich, United Kingdom
      • Guildford, Surrey, United Kingdom
      • Hackney, Hackney, United Kingdom
      • Hampshire, Hampshire, United Kingdom
      • Hampshire, England, United Kingdom
      • Haringey, Haringey, United Kingdom
      • Harrow, Harrow, United Kingdom
      • Havering, Havering, United Kingdom
      • Hayes, Hillingdon, United Kingdom
      • High Wycombe, Buckinghamshire, United Kingdom
      • Hillingdon, Hillingdon, United Kingdom
      • Hook, Hampshire, United Kingdom
      • Horley, Surrey, United Kingdom
      • Hounslow, Hounslow, United Kingdom
      • Islington, Islington, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Lambeth, Lambeth, United Kingdom
      • Leatherhead, Surrey, United Kingdom
      • Lewisham, Lewisham, United Kingdom
      • London, Greater London, United Kingdom
      • Luton, Luton, United Kingdom
      • Maidenhead, Windsor and Maidenhead, United Kingdom
      • Marlow, Buckinghamshire, United Kingdom
      • Merton, Merton, United Kingdom
      • Newham, Newham, United Kingdom
      • Reading, Reading, United Kingdom
      • Redhill, England, United Kingdom
      • Reigate , England, United Kingdom
      • Richmond, Richmond upon Thames, United Kingdom
      • Rickmansworth, Hertfordshire, United Kingdom
      • Salisbury, Wiltshire, United Kingdom
      • Sandhurst, Bracknell Forest, United Kingdom
      • Slough, Slough, United Kingdom
      • Surrey, Surrey, United Kingdom
      • Sutton, Sutton, United Kingdom
      • Tadley, Hampshire, United Kingdom
      • Teddington, Richmond upon Thames, United Kingdom
      • Waltham Forest, Waltham Forest, United Kingdom
      • Walton-on-Thames, Surrey, United Kingdom
      • Wandsworth, Wandsworth, United Kingdom
      • Watford, Hertfordshire, United Kingdom
      • Wembley, Brent, United Kingdom
      • West Berkshire, West Berkshire, United Kingdom
      • Westminster, Westminster, United Kingdom
      • Woking, Richmond upon Thames, United Kingdom
      • Wokingham, Wokingham, United Kingdom
      • Yateley, Hampshire, United Kingdom
      +78 more
    • £45,000 - £60,000 per year
    • Infrastructure

    If you are proactive and ready to embrace a senior position focused on client engagement and achieving technical excellence, we are eager to hear from you! 

    Job description

    Overview: 

    We are seeking a proactive IT Support Manager to lead a team of field engineers and remote support staff. The role focuses on improving team coordination, streamlining operations, and ensuring strong client site coverage. The ideal candidate will combine hands-on technical skills with leadership to deliver excellent service. 

    This role requires an accomplished manager to take a hands-on approach to scheduling, client site management, and team performance. 


    Benefits:

    • £45,000 - £60,000 per year depending on experience.

    • 40 days paid holiday annually.

    • Partnership scheme (share in business profit).

    • Business card for business travel.

    Key Responsibilities: 

    Team Leadership & Coordination 

    • Manage a small team of field engineers and remote support staff, ensuring smooth collaboration. 

    • Own the scheduling and prioritising of field operations to meet client needs. 

    • Mentor the team, setting goals, KPIs, and SLAs to maintain high standards. 

    • Act as the escalation point for SLA breaches or complex technical problems. 

    Technical Support & Client Site Management 

    • Provide hands-on technical support on-site as required. 

    • Oversee field operations to ensure clients receive reliable and proactive service. 

    • Improve visibility by scheduling regular client site visits and check-ins. 

    Client Relationship Management 

    • Build strong, long-term relationships with clients to ensure satisfaction. 

    • Act as the technical point of contact, offering tailored solutions. 

    • Identify opportunities for service improvements and system optimisations. 

    Process & Performance Improvement 

    • Refine workflows by improving ticket prioritisation, streamlining communication between field and remote teams, and standardising processes to reduce response times. 

    • Implement best practices for field and remote operations. 

    • Monitor team performance, addressing areas for growth and improvement. 

    Job requirements

    Qualifications & Experience: 

    • Minimum 5 years’ experience in IT field engineering, with at least 2 years in a leadership role. 

    • Proven success managing field and remote teams. 

    • Strong technical expertise in: 

      ·         IT systems, networking, hardware, and software solutions. 

      ·         Office 365 Cloud environments (Email, SharePoint, Teams, OneDrive). 

      ·         Network infrastructure: routers, switches, firewalls, VLANs, DHCP, DNS, and TCP/IP. 

      ·         Windows Server (2016, 2019, 2022), Group Policies, and security. 

      ·         Azure administration and implementations. 

    • Experience with Cyber Essentials and GDPR security standards. 

    • Ability to problem-solve independently and manage technical projects. 

     

    What We’re Looking For: 

    • Leadership: Inspire and manage a team while driving collaboration and efficiency. 

    • Communication: Build strong client relationships and present technical solutions clearly. 

    • Technical Expertise: Confident in solving complex technical challenges and managing field operations. 

    • Strategic Thinking: Improve processes, streamline workflows, and achieve measurable results. 

    • Client-Focused: Committed to delivering exceptional service. 

    or