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    3rd Line Support Engineer (Sri Lanka)

    • Remote
      • Anuradhapura, North Central Province, Sri Lanka
      • Badulla, Uva Province, Sri Lanka
      • Colombo , Western Province, Sri Lanka
      • Galle, Southern Province, Sri Lanka
      • Jaffna, Northern Province, Sri Lanka
      • Kandy, Central Province, Sri Lanka
      • Kurunegala, North Western Province, Sri Lanka
      • Ratnapura, Sabaragamuwa Province, Sri Lanka
      • Trincomalee, Eastern Province, Sri Lanka
      +8 more
    • LKR 150,000 - LKR 230,000 per month
    • Infrastructure

    Design, secure, and support IT networks and cloud systems while solving complex issues in a fast-paced, fully remote role.

    Job description

    Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies? We’re hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

    In This Role, You Will:

    • Resolve 3rd-line technical issues in enterprise environments

    • Manage Office 365 and Azure solutions

    • Maintain system uptime through regular failover and disaster recovery testing

    • Document network designs, changes, and troubleshooting steps

    • Train junior team members and provide internal escalation support

    • Lead or assist in infrastructure rollouts and migrations

    • Liaise with service providers for escalated issues

    • Help implement IT security standards and GDPR compliance

    Requirements:

    • Minimum 5 years relevant experience.

    • Configuration and implementation of cyber essentials and GDPR security standards.

    • Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

    • Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).

    • Ability to proactively support and collaborate with service providers.

    • Strong understanding and adherence to industry best practices.

    • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

    • Experience with Azure administration and implementations.

    • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

    • Familiarity with different client builds/imaging.

    • Excellent customer support, written and verbal communication skills.

    • Proven ability to problem-solve and find effective solutions.

    • Work from 08h30 - 17h00 UK time, adjusting to client requirements, including after-hours support.

    What We Offer

    • 40 days of annual leave

    • Remote-first culture with autonomy and flexibility

    • Career growth and professional development

    • A team that values innovation, responsibility, and collaboration

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