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    Remote IT Support Engineer (Philippines)

    • Remote
      • Butuan City, Caraga (Region XIII), Philippines
      • Cagayan de Oro, Northern Mindanao (Region X), Philippines
      • Calamba, Calabarzon (Region IV-A), Philippines
      • Calapan , Mimaropa (Region IV-B), Philippines
      • Cebu City, Central Visayas (Region VII), Philippines
      • Davao , Davao (Region XI), Philippines
      • Iloilo City, Western Visayas (Region VI), Philippines
      • Koronadal , Soccsksargen (Region XII), Philippines
      • Laoag City, Ilocos (Region I), Philippines
      • Legazpi , Bicol (Region V), Philippines
      • Manila, National Capital Region, Philippines
      • Pagadian, Zamboanga Peninsula (Region IX), Philippines
      • San Fernando, Central Luzon (Region III), Philippines
      • Tacloban , Eastern Visayas (Region VIII), Philippines
      • Tuguegarao, Cagayan Valley (Region II), Philippines
      +14 more
    • ₱32,000 - ₱50,000 per month
    • Infrastructure

    Oversee and enhance IT systems, resolve complex network issues, manage cloud platforms, and deliver exceptional support in a fast-paced, fully remote environment.

    Job description

    Are you a seasoned IT professional with a passion for building secure, efficient, and innovative systems? We’re looking for a tech-savvy expert to lead the design, maintenance, and optimisation of IT and network infrastructures for both our internal operations and client environments.

    You’ll serve as the key point of contact for all things related to network infrastructure, operating systems, and cloud solutions—ensuring everything operates seamlessly. From rolling out new technologies to supporting users and driving proactive improvements, your contributions will play a vital role in our growth, communication, and success.

    What You’ll Be Doing:

    • Advanced Technical Support: Resolve complex issues in Windows-based environments.

    • Cloud Platform Management: Administer and optimise platforms like Office 365.

    • Network Architecture: Design and document robust network infrastructure.

    • Project Involvement: Lead or support IT infrastructure and cloud implementation projects.

    • Departmental Collaboration: Partner with the Department Head to shape IT strategy.

    • Technology Research: Evaluate and recommend emerging technologies for client solutions.

    • System Resilience: Perform routine testing of failover systems to ensure uptime.

    • Client Communication: Clearly explain technical issues to non-technical clients, especially during high-pressure situations.

    • Team Development: Mentor and support junior engineers, promoting their growth.

    • Management Engagement: Respond constructively to guidance and feedback from leadership.

    • Schedule Flexibility: Accommodate client needs with occasional evening or weekend work.

    Who You Are:

    • Technically Proficient: Strong expertise in networking, systems, and cloud technologies.

    • Collaborative: Comfortable working independently and within a team.

    • Continuous Learner: Eager to stay ahead in a fast-evolving tech landscape.

    • Client-Oriented: Skilled in supporting clients in a remote, fast-paced setting.

    • Clear Communicator: Able to simplify complex IT issues for non-technical audiences.

    • Supportive Mentor: Experienced in guiding and developing junior team members.

    • Adaptable: Receptive to feedback and aligned with business objectives.

    What’s In It for You:

    • Generous Time Off: Enjoy 40 days of annual leave for a healthy work-life balance.

    • Fully Remote Role: Work from anywhere with autonomy and flexibility.

    • Innovative Culture: Join a dynamic team that values creativity, respect, and professional growth.

    • Engaging Projects: Tackle impactful work that challenges and inspires.

    Job requirements

    Must-Have Skills:

    • Minimum 5 years relevant experience.

    • Configuration and implementation of cyber essentials and GDPR security standards.

    • Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

    • Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).

    • Ability to proactively support and collaborate with service providers.

    • Strong understanding and adherence to industry best practices.

    • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

    • Experience with Azure administration and implementations.

    • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

    • Familiarity with different client builds/imaging.

    • Excellent customer support, written and verbal communication skills.

    • Proven ability to problem-solve and find effective solutions.

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