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    Tier 3 Systems Support Engineer (Philippines)

    • Remote
      • Butuan City, Caraga (Region XIII), Philippines
      • Cagayan de Oro, Northern Mindanao (Region X), Philippines
      • Calamba, Calabarzon (Region IV-A), Philippines
      • Calapan , Mimaropa (Region IV-B), Philippines
      • Cebu City, Central Visayas (Region VII), Philippines
      • Davao , Davao (Region XI), Philippines
      • Iloilo City, Western Visayas (Region VI), Philippines
      • Koronadal , Soccsksargen (Region XII), Philippines
      • Laoag City, Ilocos (Region I), Philippines
      • Legazpi , Bicol (Region V), Philippines
      • Manila, National Capital Region, Philippines
      • Pagadian, Zamboanga Peninsula (Region IX), Philippines
      • San Fernando, Central Luzon (Region III), Philippines
      • Tacloban , Eastern Visayas (Region VIII), Philippines
      • Tuguegarao, Cagayan Valley (Region II), Philippines
      +14 more
    • ₱32,000 - ₱50,000 per month
    • Infrastructure

    Lead IT systems support, resolve advanced network issues, manage cloud platforms, and deliver top-tier service in a dynamic, fully remote role.

    Job description

    Are you an experienced IT specialist with a drive for designing secure, scalable, and forward-thinking systems? We're on the hunt for a tech-savvy professional to take ownership of the development, maintenance, and optimisation of IT and network infrastructure—both internally and for our valued clients.

    In this pivotal role, you'll be the go-to expert for everything related to network architecture, cloud technologies, and operating systems—ensuring consistent, high-performance operations. Whether you're implementing new solutions, supporting end users, or streamlining systems, your expertise will fuel our innovation, reliability, and continued growth.

    Key Responsibilities:

    • Expert-Level Troubleshooting: Provide third-line support and resolve complex issues in Windows-based environments.

    • Cloud Solutions Management: Administer, fine-tune, and support cloud platforms, particularly Office 365.

    • Network Infrastructure: Design, document, and maintain resilient and secure network systems.

    • Project Execution: Lead or support cloud migrations and infrastructure improvement initiatives.

    • Strategic Collaboration: Work alongside the Department Head to shape IT strategy and planning.

    • Tech Evaluation: Stay current with emerging technologies and propose practical, innovative solutions.

    • System Reliability: Regularly test and monitor failover systems to maintain business continuity.

    • Client Interaction: Communicate technical matters effectively to clients with varying levels of IT knowledge, especially during critical incidents.

    • Team Mentorship: Guide junior team members to foster professional development and technical growth.

    • Leadership Engagement: Take on board feedback and collaborate closely with senior leadership.

    • Flexible Availability: Be open to occasional after-hours work to support client needs.

    Must-Have Skills:

    • Minimum 5 years relevant experience.

    • Configuration and implementation of cyber essentials and GDPR security standards.

    • Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

    • Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).

    • Ability to proactively support and collaborate with service providers.

    • Strong understanding and adherence to industry best practices.

    • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

    • Experience with Azure administration and implementations.

    • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

    • Familiarity with different client builds/imaging.

    • Excellent customer support, written and verbal communication skills.

    • Proven ability to problem-solve and find effective solutions.

    About You:

    • Technically Skilled: Deep knowledge of systems administration, networking, and cloud environments.

    • Team-Focused: Able to work both autonomously and collaboratively within cross-functional teams.

    • Growth-Oriented: Committed to continuous learning and staying ahead of industry developments.

    • Client-Savvy: Experienced in providing support in a dynamic, customer-facing setting.

    • Strong Communicator: Able to explain technical concepts clearly and concisely.

    • Mentor at Heart: Enjoy helping others grow and sharing your knowledge.

    • Adaptable and Open: Receptive to feedback and aligned with evolving business goals.

    What We Offer:

    • 40 Days Annual Leave: Prioritise your wellbeing with ample time off.

    • Fully Remote Working: Embrace flexibility and autonomy—work from anywhere.

    • Forward-Thinking Culture: Join a company that encourages innovation, values its people, and supports your development.

    • Challenging, Impactful Work: Engage in meaningful projects that stretch your skills and deliver real value.

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