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    Technical Support Specialist | Sri Lanka

    • Remote
      • Anuradhapura, North Central Province, Sri Lanka
      • Badulla, Uva Province, Sri Lanka
      • Colombo , Western Province, Sri Lanka
      • Galle, Southern Province, Sri Lanka
      • Jaffna, Northern Province, Sri Lanka
      • Kandy, Central Province, Sri Lanka
      • Kurunegala, North Western Province, Sri Lanka
      • Ratnapura, Sabaragamuwa Province, Sri Lanka
      • Trincomalee, Eastern Province, Sri Lanka
      +8 more
    • LKR 150,000 - LKR 230,000 per month
    • Infrastructure

    Maintain and optimize IT systems, troubleshoot networks, manage cloud platforms, and support clients in a dynamic, remote environment.

    Job description

    Are you a skilled IT & Network professional with a strategic mindset and hands-on expertise? We're looking for a proactive and confident engineer to take charge of our IT infrastructure—designing, maintaining, and optimising secure, high-performing systems across our organisation and client environments. If you're passionate about cloud tech, system security, and scalable solutions, this role is for you.

    In This Role, You Will:

    • Troubleshooting complex technical issues within Windows environments

    • Managing, monitoring, and optimising cloud services like Office 365 and Azure

    • Designing and documenting robust network architectures

    • Leading or supporting the implementation of infrastructure and cloud projects

    • Partnering with department leads to planning long-term IT strategies

    • Researching and proposing innovative technologies

    • Regularly testing system reliability and failover protocols

    • Delivering clear communication to clients during outages or issues

    • Coaching and guiding junior team members on tools and processes

    • Aligning with management goals and adapting to operational needs

    • Adapt your schedule to meet client demands, including occasional evenings and weekends. 

    Requirements:

    • Minimum 5 years of relevant experience.

    • Configuration and implementation of Cyber Essentials and GDPR security standards.

    • Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

    • Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).

    • Ability to proactively support and collaborate with service providers.

    • Strong understanding and adherence to industry best practices.

    • Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

    • Experience with Azure administration and implementations.

    • Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

    • Familiarity with different client builds/imaging.

    • Excellent customer support, written and verbal communication skills.

    • Proven ability to problem-solve and find effective solutions.

    • Work from 08h30 - 17h00 UK time.

    What We Offer

    • 40 days annual leave

    • 100% remote work with autonomy and flexibility

    • Supportive and innovative team culture focused on collaboration

    • Challenging, meaningful work that drives positive change

    • Opportunities for professional development and leadership

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