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    Head of Operations (Web Division)

    • Remote
      • Aldershot, Hampshire, United Kingdom
      • Amersham, Buckinghamshire, United Kingdom
      • Ascot, West Berkshire, United Kingdom
      • Bagshot, Surrey, United Kingdom
      • Bracknell Forest, Bracknell Forest, United Kingdom
      • Bromley, Bromley, United Kingdom
      • Camberley , Surrey, United Kingdom
      • Camden, Camden, United Kingdom
      • Caterham, Surrey, United Kingdom
      • Chelsea, Kensington and Chelsea, United Kingdom
      • Chertsey, Surrey, United Kingdom
      • Cobham, Surrey, United Kingdom
      • Croydon, Croydon, United Kingdom
      • Dorking, Surrey, United Kingdom
      • Ealing, Ealing, United Kingdom
      • Epsom, Surrey, United Kingdom
      • Farnborough, Hampshire, United Kingdom
      • Farnham, Surrey, United Kingdom
      • Fleet, Hampshire, United Kingdom
      • Frimley, Surrey, United Kingdom
      • Fulham, Hammersmith and Fulham, United Kingdom
      • Gerrards Cross, Buckinghamshire, United Kingdom
      • Godalming, Surrey, United Kingdom
      • Greenwich, Greenwich, United Kingdom
      • Guildford, Surrey, United Kingdom
      • Hackney, Hackney, United Kingdom
      • Hampshire, England, United Kingdom
      • Haringey, Haringey, United Kingdom
      • Harrow, Harrow, United Kingdom
      • Hayes, Hillingdon, United Kingdom
      • High Wycombe, Buckinghamshire, United Kingdom
      • Hillingdon, Hillingdon, United Kingdom
      • Hook, Hampshire, United Kingdom
      • Hounslow, Hounslow, United Kingdom
      • Islington, Islington, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Lambeth, Lambeth, United Kingdom
      • Leatherhead, Surrey, United Kingdom
      • Lewisham, Lewisham, United Kingdom
      • London, Greater London, United Kingdom
      • Maidenhead, Windsor and Maidenhead, United Kingdom
      • Marlow, Buckinghamshire, United Kingdom
      • Merton, Merton, United Kingdom
      • Newham, Newham, United Kingdom
      • Reading, Reading, United Kingdom
      • Redhill, England, United Kingdom
      • Reigate , England, United Kingdom
      • Richmond, Richmond upon Thames, United Kingdom
      • Salisbury, Wiltshire, United Kingdom
      • Sandhurst, Bracknell Forest, United Kingdom
      • Slough, Slough, United Kingdom
      • Surrey, Surrey, United Kingdom
      • Sutton, Sutton, United Kingdom
      • Teddington, Richmond upon Thames, United Kingdom
      • Waltham Forest, Waltham Forest, United Kingdom
      • Walton-on-Thames, Surrey, United Kingdom
      • Wandsworth, Wandsworth, United Kingdom
      • Wembley, Brent, United Kingdom
      • Westminster, Westminster, United Kingdom
      • Woking, Richmond upon Thames, United Kingdom
      • Wokingham, Wokingham, United Kingdom
      • Yateley, Hampshire, United Kingdom
      • Alton, Hampshire, United Kingdom
      • Barnet, Barnet, United Kingdom
      • Basingstoke, Hampshire, United Kingdom
      • Bath, Bath and North East Somerset, United Kingdom
      • Bedford, Bedford, United Kingdom
      • Bexley, Bexley, United Kingdom
      • Birmingham, England, United Kingdom
      • Bordon, Hampshire, United Kingdom
      • Bristol, England, United Kingdom
      • Cambridge, Cambridgeshire, United Kingdom
      • Canterbury, Kent, United Kingdom
      • Chelmsford, Essex, United Kingdom
      • Colchester, Essex, United Kingdom
      • Crawley, West Sussex, United Kingdom
      • Dagenham, Barking and Dagenham, United Kingdom
      • Enfield, Enfield, United Kingdom
      • Gloucester, Gloucestershire, United Kingdom
      • Hampshire, Hampshire, United Kingdom
      • Havering, Havering, United Kingdom
      • Horley, Surrey, United Kingdom
      • Leeds, England, United Kingdom
      • Leicester, Leicester, United Kingdom
      • Luton, Luton, United Kingdom
      • Manchester, England, United Kingdom
      • Manchester City, Manchester, United Kingdom
      • Milton Keynes, Milton Keynes, United Kingdom
      • Newbury, West Berkshire, United Kingdom
      • Northampton, North Northamptonshire, United Kingdom
      • Nottingham, England, United Kingdom
      • Oxford, Oxfordshire, United Kingdom
      • Rickmansworth, Hertfordshire, United Kingdom
      • Sittingbourne, Kent, United Kingdom
      • Southend-on-Sea, Essex, United Kingdom
      • Stevenage, Hertfordshire, United Kingdom
      • Tadley, Hampshire, United Kingdom
      • Watford, Hertfordshire, United Kingdom
      • West Berkshire, West Berkshire, United Kingdom
      • Winchester, Hampshire, United Kingdom
      • Croydon, Croydon, United Kingdom
      +101 more
    • Web Sales

    Job description

    About Us:

    ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.

     

    Role Overview:

    We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.

     

    Key Responsibilities

    • Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.

    • Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.

    • Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.

    • Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.

    • Champion quality assurance, innovation, and a culture of continuous improvement across the division.

     

    About You

    • Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.

    • Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).

    • Excellent leadership, communication, and stakeholder management skills.

    • Comfortable working in a dynamic, fast-paced, and client-facing environment.

    • Proactive approach to problem-solving and exceptional attention to detail.

    • Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.

     

    What We Offer

    • Competitive salary and benefits package.

    • Flexible remote working, with occasional in-person meetings as required.

    • A supportive, collaborative team culture that values innovation and transparency.

    • Opportunities for professional development and mentorship from industry leaders.

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