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    Web Operations Manager

    • Hybrid
      • Richmond, Richmond upon Thames, United Kingdom
    • £45,000 - £65,000 per year
    • Web Sales

    Head of Operations role at a fast-growing digital agency. Lead cross-functional teams, streamline workflows, and drive project delivery across web, design, and digital marketing functions.

    Job description

    About Us
    ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact.

    The Role
    We’re seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you’ll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions.

    What You’ll Be Doing

    • Oversee web operations—projects, resourcing, budgets, and timelines.

    • Work in close partnership with the CTO to deliver strategic and scalable outcomes.

    • Evolve and implement internal processes based on our "Magic Process" delivery model.

    • Lead and mentor a cross-functional team of developers, designers, marketers, and support staff.

    • Drive high-quality output, monitor KPIs, and continually refine efficiency.

    • Foster a proactive, collaborative, and performance-led team culture.

    • Support commercial growth through operational insights and upsell opportunities.

    What You Bring

    • Solid experience in digital delivery or operational leadership, ideally in an agency or tech setup.

    • Strong understanding of web technologies and tools (e.g., WordPress, Laravel).

    • Confident team leadership and stakeholder management capabilities.

    • Ability to thrive in a dynamic, client-centric environment.

    • A commercial mindset with a focus on results and impact.

    What We Offer

    • Competitive salary based on your experience.

    • Hybrid working model: two in-office days per week (Richmond) and flexible remote options.

      • Must be within one hour of Richmond upon Thames.

    • A flat-structured, collaborative working culture.

    • Regular exposure to senior leadership and strategic discussions.

    • Ongoing career development and room to grow.

    Job requirements

    • 5–7+ years in a senior operations, delivery, or project leadership role—digital agency experience is a plus but not essential for the right fit

    • Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope

    • Comfortable managing distributed or hybrid teams across multiple locations

    • Strong team leadership with a collaborative and empowering management style

    • Excellent communication skills with the ability to manage stakeholders and build strong client relationships

    • Adept at simplifying technical concepts for non-technical audiences

    • Experienced in building and refining scalable systems, workflows, and internal processes

    • Analytical mindset with a proactive, solutions-driven approach to challenges

    • Confident using KPIs and data insights to improve team performance and drive operational efficiency

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