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    Head of Operations | Web Technologies

    • Remote
      • Aldershot, Hampshire, United Kingdom
      • Amersham, Buckinghamshire, United Kingdom
      • Ascot, West Berkshire, United Kingdom
      • Bagshot, Surrey, United Kingdom
      • Bracknell Forest, Bracknell Forest, United Kingdom
      • Bromley, Bromley, United Kingdom
      • Camberley , Surrey, United Kingdom
      • Camden, Camden, United Kingdom
      • Caterham, Surrey, United Kingdom
      • Chelsea, Kensington and Chelsea, United Kingdom
      • Chertsey, Surrey, United Kingdom
      • Cobham, Surrey, United Kingdom
      • Croydon, Croydon, United Kingdom
      • Dorking, Surrey, United Kingdom
      • Ealing, Ealing, United Kingdom
      • Epsom, Surrey, United Kingdom
      • Farnborough, Hampshire, United Kingdom
      • Farnham, Surrey, United Kingdom
      • Fleet, Hampshire, United Kingdom
      • Frimley, Surrey, United Kingdom
      • Fulham, Hammersmith and Fulham, United Kingdom
      • Gerrards Cross, Buckinghamshire, United Kingdom
      • Godalming, Surrey, United Kingdom
      • Greenwich, Greenwich, United Kingdom
      • Guildford, Surrey, United Kingdom
      • Hackney, Hackney, United Kingdom
      • Hampshire, England, United Kingdom
      • Haringey, Haringey, United Kingdom
      • Harrow, Harrow, United Kingdom
      • Hayes, Hillingdon, United Kingdom
      • High Wycombe, Buckinghamshire, United Kingdom
      • Hillingdon, Hillingdon, United Kingdom
      • Hook, Hampshire, United Kingdom
      • Hounslow, Hounslow, United Kingdom
      • Islington, Islington, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Lambeth, Lambeth, United Kingdom
      • Leatherhead, Surrey, United Kingdom
      • Lewisham, Lewisham, United Kingdom
      • London, Greater London, United Kingdom
      • Maidenhead, Windsor and Maidenhead, United Kingdom
      • Marlow, Buckinghamshire, United Kingdom
      • Merton, Merton, United Kingdom
      • Newham, Newham, United Kingdom
      • Reading, Reading, United Kingdom
      • Redhill, England, United Kingdom
      • Reigate , England, United Kingdom
      • Richmond, Richmond upon Thames, United Kingdom
      • Salisbury, Wiltshire, United Kingdom
      • Sandhurst, Bracknell Forest, United Kingdom
      • Slough, Slough, United Kingdom
      • Surrey, Surrey, United Kingdom
      • Sutton, Sutton, United Kingdom
      • Teddington, Richmond upon Thames, United Kingdom
      • Waltham Forest, Waltham Forest, United Kingdom
      • Walton-on-Thames, Surrey, United Kingdom
      • Wandsworth, Wandsworth, United Kingdom
      • Wembley, Brent, United Kingdom
      • Westminster, Westminster, United Kingdom
      • Woking, Richmond upon Thames, United Kingdom
      • Wokingham, Wokingham, United Kingdom
      • Yateley, Hampshire, United Kingdom
      • Alton, Hampshire, United Kingdom
      • Barnet, Barnet, United Kingdom
      • Basingstoke, Hampshire, United Kingdom
      • Bath, Bath and North East Somerset, United Kingdom
      • Bedford, Bedford, United Kingdom
      • Bexley, Bexley, United Kingdom
      • Birmingham, England, United Kingdom
      • Bordon, Hampshire, United Kingdom
      • Bristol, England, United Kingdom
      • Cambridge, Cambridgeshire, United Kingdom
      • Canterbury, Kent, United Kingdom
      • Chelmsford, Essex, United Kingdom
      • Colchester, Essex, United Kingdom
      • Crawley, West Sussex, United Kingdom
      • Dagenham, Barking and Dagenham, United Kingdom
      • Enfield, Enfield, United Kingdom
      • Gloucester, Gloucestershire, United Kingdom
      • Hampshire, Hampshire, United Kingdom
      • Havering, Havering, United Kingdom
      • Horley, Surrey, United Kingdom
      • Leeds, England, United Kingdom
      • Leicester, Leicester, United Kingdom
      • Luton, Luton, United Kingdom
      • Manchester, England, United Kingdom
      • Manchester City, Manchester, United Kingdom
      • Milton Keynes, Milton Keynes, United Kingdom
      • Newbury, West Berkshire, United Kingdom
      • Northampton, North Northamptonshire, United Kingdom
      • Nottingham, England, United Kingdom
      • Oxford, Oxfordshire, United Kingdom
      • Rickmansworth, Hertfordshire, United Kingdom
      • Sittingbourne, Kent, United Kingdom
      • Southend-on-Sea, Essex, United Kingdom
      • Stevenage, Hertfordshire, United Kingdom
      • Tadley, Hampshire, United Kingdom
      • Watford, Hertfordshire, United Kingdom
      • West Berkshire, West Berkshire, United Kingdom
      • Winchester, Hampshire, United Kingdom
      • Croydon, Croydon, United Kingdom
      +101 more
    • Web Sales

    Lead operations for a top London digital agency, driving project delivery, process optimisation, and team performance in a fast-paced, growth-focused environment.

    Job description

    About Us
    ICL is a leading digital agency based in London, specialising in custom website development and tailored CRM systems. We also offer a full range of hosting, support, security, and maintenance solutions, complemented by strategic consulting in digital marketing for both B2B and B2C sectors. Our expertise spans SEO, PPC, and social media management, and we proudly serve a global roster of long-standing clients.

    Role Overview
    We’re looking for a strategic and detail-focused Head of Operations to oversee and enhance project delivery within our Web Division. Reporting directly to the Chief Technology Officer (CTO), you’ll be joining ICL at a key point of growth and transformation. Your role will be critical in driving operational excellence, refining internal systems, and building lasting client partnerships.

    Key Responsibilities

    • Lead the day-to-day operations of the Web Division, overseeing full project lifecycles, resource allocation, and budget management.

    • Develop, implement, and continuously improve processes to boost efficiency, scalability, and client satisfaction, aligned with our ‘Magic Process’ SoP.

    • Manage, mentor, and support a cross-functional team of designers, project managers, developers, digital marketers, and support personnel.

    • Track project delivery, timelines, and performance metrics, proactively addressing any risks or blockers.

    • Promote a culture of quality, innovation, and ongoing improvement across all operational functions.

    About You

    • Demonstrated success in a senior operations or delivery leadership role within a digital agency or tech-driven environment.

    • Solid understanding of web development workflows and technologies (such as WordPress and Laravel).

    • Excellent leadership, communication, and stakeholder engagement skills.

    • Adaptable and confident in a fast-paced, client-centric setting.

    • Highly analytical with a proactive approach to problem-solving and keen attention to detail.

    • Commercially astute, with a focus on fostering repeat business and scalable growth.

    What We Offer

    • A competitive salary paired with a comprehensive benefits package.

    • Flexible, remote-first working model with occasional in-person meetings as required.

    • A transparent, supportive culture that encourages innovation and teamwork.

    • Access to professional development opportunities and mentorship from seasoned industry professionals.

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