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    Head of Operations | Web Division

    • Remote
      • Aldershot, Hampshire, United Kingdom
      • Amersham, Buckinghamshire, United Kingdom
      • Ascot, West Berkshire, United Kingdom
      • Bagshot, Surrey, United Kingdom
      • Bracknell Forest, Bracknell Forest, United Kingdom
      • Bromley, Bromley, United Kingdom
      • Camberley , Surrey, United Kingdom
      • Camden, Camden, United Kingdom
      • Caterham, Surrey, United Kingdom
      • Chelsea, Kensington and Chelsea, United Kingdom
      • Chertsey, Surrey, United Kingdom
      • Cobham, Surrey, United Kingdom
      • Croydon, Croydon, United Kingdom
      • Dorking, Surrey, United Kingdom
      • Ealing, Ealing, United Kingdom
      • Epsom, Surrey, United Kingdom
      • Farnborough, Hampshire, United Kingdom
      • Farnham, Surrey, United Kingdom
      • Fleet, Hampshire, United Kingdom
      • Frimley, Surrey, United Kingdom
      • Fulham, Hammersmith and Fulham, United Kingdom
      • Gerrards Cross, Buckinghamshire, United Kingdom
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      • Guildford, Surrey, United Kingdom
      • Hackney, Hackney, United Kingdom
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      • Haringey, Haringey, United Kingdom
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      • Leeds, England, United Kingdom
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      • Stevenage, Hertfordshire, United Kingdom
      • Tadley, Hampshire, United Kingdom
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      • West Berkshire, West Berkshire, United Kingdom
      • Winchester, Hampshire, United Kingdom
      • Croydon, Croydon, United Kingdom
      +101 more
    • Web Sales

    Lead and optimise operations in a dynamic web division. Drive project delivery, streamline processes, and support a cross-functional team in a fast-growing digital agency.

    Job description

    About Us
    ICL is a London-based digital agency at the forefront of website development and bespoke CRM solutions. We deliver a full spectrum of services including secure hosting, ongoing support, and strategic digital marketing consultancy. Our expertise spans SEO, PPC, and social media management, serving a diverse and loyal global client base across both B2B and B2C sectors.

    Role Overview
    We’re looking for a strategic and detail-driven Head of Web Operations to lead and elevate the performance of our Web Division. Reporting directly to the Chief Technology Officer (CTO), you’ll play a key role during a period of exciting transformation and growth at ICL. This is a high-impact position, focused on optimising project delivery, streamlining internal processes, and strengthening long-term client partnerships.

    Key Responsibilities

    • Oversee the day-to-day operations of the Web Division, ensuring seamless end-to-end project delivery, effective resource allocation, and budget control.

    • Refine and implement operational processes that promote efficiency, scalability, and client satisfaction—aligned with our signature ‘Magic Process’ SoP.

    • Lead, mentor, and support a cross-functional team of designers, developers, project managers, digital marketers, and support staff.

    • Track and report on project performance, timelines, and KPIs, identifying risks and resolving issues proactively.

    • Drive a culture of quality, innovation, and continuous improvement throughout the division.

    About You

    • Significant experience in a senior operations, delivery, or programme management role within a digital agency or tech-focused environment.

    • Solid understanding of web development workflows and technologies (e.g. WordPress, Laravel).

    • Strong leadership and people management skills, with the ability to inspire cross-disciplinary teams.

    • Confident working in a fast-paced, client-centric setting with shifting priorities.

    • Exceptionally detail-oriented with a proactive, solution-led approach.

    • Commercially savvy, with a focus on building and growing recurring revenue streams.

    What We Offer

    • A competitive salary and benefits package.

    • Flexible remote-first working, with occasional client and site visits.

    • A collaborative and transparent culture that values innovation and shared success.

    • Ongoing professional development and mentoring from industry leaders.

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