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    Head of Operations – Web Technologies

    • Remote
      • Aldershot, Hampshire, United Kingdom
      • Amersham, Buckinghamshire, United Kingdom
      • Ascot, West Berkshire, United Kingdom
      • Bagshot, Surrey, United Kingdom
      • Bracknell Forest, Bracknell Forest, United Kingdom
      • Bromley, Bromley, United Kingdom
      • Camberley , Surrey, United Kingdom
      • Camden, Camden, United Kingdom
      • Caterham, Surrey, United Kingdom
      • Chelsea, Kensington and Chelsea, United Kingdom
      • Chertsey, Surrey, United Kingdom
      • Cobham, Surrey, United Kingdom
      • Croydon, Croydon, United Kingdom
      • Dorking, Surrey, United Kingdom
      • Ealing, Ealing, United Kingdom
      • Epsom, Surrey, United Kingdom
      • Farnborough, Hampshire, United Kingdom
      • Farnham, Surrey, United Kingdom
      • Fleet, Hampshire, United Kingdom
      • Frimley, Surrey, United Kingdom
      • Fulham, Hammersmith and Fulham, United Kingdom
      • Gerrards Cross, Buckinghamshire, United Kingdom
      • Godalming, Surrey, United Kingdom
      • Greenwich, Greenwich, United Kingdom
      • Guildford, Surrey, United Kingdom
      • Hackney, Hackney, United Kingdom
      • Hampshire, England, United Kingdom
      • Haringey, Haringey, United Kingdom
      • Harrow, Harrow, United Kingdom
      • Hayes, Hillingdon, United Kingdom
      • High Wycombe, Buckinghamshire, United Kingdom
      • Hillingdon, Hillingdon, United Kingdom
      • Hook, Hampshire, United Kingdom
      • Hounslow, Hounslow, United Kingdom
      • Islington, Islington, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Kingston upon Thames, Kingston upon Thames, United Kingdom
      • Lambeth, Lambeth, United Kingdom
      • Leatherhead, Surrey, United Kingdom
      • Lewisham, Lewisham, United Kingdom
      • London, Greater London, United Kingdom
      • Maidenhead, Windsor and Maidenhead, United Kingdom
      • Marlow, Buckinghamshire, United Kingdom
      • Merton, Merton, United Kingdom
      • Newham, Newham, United Kingdom
      • Reading, Reading, United Kingdom
      • Redhill, England, United Kingdom
      • Reigate , England, United Kingdom
      • Richmond, Richmond upon Thames, United Kingdom
      • Salisbury, Wiltshire, United Kingdom
      • Sandhurst, Bracknell Forest, United Kingdom
      • Slough, Slough, United Kingdom
      • Surrey, Surrey, United Kingdom
      • Sutton, Sutton, United Kingdom
      • Teddington, Richmond upon Thames, United Kingdom
      • Waltham Forest, Waltham Forest, United Kingdom
      • Walton-on-Thames, Surrey, United Kingdom
      • Wandsworth, Wandsworth, United Kingdom
      • Wembley, Brent, United Kingdom
      • Westminster, Westminster, United Kingdom
      • Woking, Richmond upon Thames, United Kingdom
      • Wokingham, Wokingham, United Kingdom
      • Yateley, Hampshire, United Kingdom
      • Alton, Hampshire, United Kingdom
      • Barnet, Barnet, United Kingdom
      • Basingstoke, Hampshire, United Kingdom
      • Bath, Bath and North East Somerset, United Kingdom
      • Bedford, Bedford, United Kingdom
      • Bexley, Bexley, United Kingdom
      • Birmingham, England, United Kingdom
      • Bordon, Hampshire, United Kingdom
      • Bristol, England, United Kingdom
      • Cambridge, Cambridgeshire, United Kingdom
      • Canterbury, Kent, United Kingdom
      • Chelmsford, Essex, United Kingdom
      • Colchester, Essex, United Kingdom
      • Crawley, West Sussex, United Kingdom
      • Dagenham, Barking and Dagenham, United Kingdom
      • Enfield, Enfield, United Kingdom
      • Gloucester, Gloucestershire, United Kingdom
      • Hampshire, Hampshire, United Kingdom
      • Havering, Havering, United Kingdom
      • Horley, Surrey, United Kingdom
      • Leeds, England, United Kingdom
      • Leicester, Leicester, United Kingdom
      • Luton, Luton, United Kingdom
      • Manchester, England, United Kingdom
      • Manchester City, Manchester, United Kingdom
      • Milton Keynes, Milton Keynes, United Kingdom
      • Newbury, West Berkshire, United Kingdom
      • Northampton, North Northamptonshire, United Kingdom
      • Nottingham, England, United Kingdom
      • Oxford, Oxfordshire, United Kingdom
      • Rickmansworth, Hertfordshire, United Kingdom
      • Sittingbourne, Kent, United Kingdom
      • Southend-on-Sea, Essex, United Kingdom
      • Stevenage, Hertfordshire, United Kingdom
      • Tadley, Hampshire, United Kingdom
      • Watford, Hertfordshire, United Kingdom
      • West Berkshire, West Berkshire, United Kingdom
      • Winchester, Hampshire, United Kingdom
      • Croydon, Croydon, United Kingdom
      +101 more
    • Web Sales

    Job description

    About Us

    ICL is a prominent digital agency based in London, known for crafting exceptional websites and custom CRM systems. Alongside our core development services, we offer full-scale hosting, security, technical support, and strategic digital marketing solutions. From SEO and PPC to social media management, we serve a robust client base across both B2B and B2C sectors.

    The Opportunity

    We are on the lookout for an experienced and driven Senior Operations Manager to take the reins of our Web Division. This is a key leadership role, reporting directly to the Chief Technology Officer (CTO). You'll play a critical part in shaping operational strategy, improving delivery processes, and scaling team performance as we enter an exciting new phase of growth.

    Your Core Responsibilities

    • Oversee the division’s daily operations, ensuring smooth execution of projects from start to finish, including resource management and budget tracking.

    • Develop and optimise internal workflows to drive efficiency and consistency, in line with our proprietary ‘Magic Process’ SoP.

    • Lead and support a cross-functional team, including developers, project leads, designers, marketers, and technical support.

    • Track project milestones, performance indicators, and delivery timelines, addressing issues early to keep things on course.

    • Promote a culture rooted in quality, innovation, and continuous development across all operational layers.

    What We’re Looking For

    • A proven track record in a senior-level operations or delivery role within a digital or tech-focused environment.

    • Solid grasp of website development cycles and platforms such as WordPress and Laravel.

    • Outstanding people management and interpersonal communication abilities.

    • Ability to thrive in a fast-moving, client-centric setting.

    • Sharp problem-solving skills, meticulous attention to detail, and a proactive mindset.

    • A commercial thinker with an eye for repeat business and scalable revenue opportunities.

    Why Join Us?

    • A competitive salary with a comprehensive benefits package.

    • Remote-first working setup with flexibility and autonomy.

    • A transparent and collaborative work culture that encourages innovation.

    • Access to continuous learning and development, with guidance from seasoned professionals in the industry.

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